Last updated: 01 June 2022
In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.
Keyflow (UK) Ltd is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
Data collection
Keyflow (UK) Ltd may collect personal information which we receive when:
you use our website
you use our services
you contact us
you purchase products through our website or
you are a recipient of our services
We may collect the following types of information:
your name, address, email address, telephone number(s) and other contact details
information required to provide you with a service (such as your address, in the case of requesting a sample of our feeds), and details of our services that you have used
your company’s name, your position in the company; the company’s address, company’s email address and telephone number
your payment information such as credit or debit card details and bank account details (when purchasing products via www.keyflowsupply.com).
Why do we collect this information ?
We collect your personal information to:
provide you with services that you may request from us.
meet our legal and regulatory obligations.
How do we collect this information ?
We may collect personal information:
directly from customers: e.g. when a customer signs up to receive our services, a sample request, or registers on our website
from publicly available sources: eg. social media, internet services (where you may have clicked on a link from one of these sources, directing you to our site).
We are committed to keeping your information up to date as far as is reasonably possible. However if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.
Keeping your information safe and secure.
Keyflow (UK) Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
Third party access
Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.
Our Service Providers
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities.
All our systems are cloud-based with Head Offices located within the UK or EEA – these systems are trusted, secure and conform to the same strict regulations regarding data protection as we do.
How long do we keep personal information?
We will only retain customers’ personal information for as long as it is needed to carry out a particular purpose or meet a particular obligation, or for as long as we consider is necessary whilst we believe you are either a customer of ours, or may be interested in our products and services.
Marketing
We will only contact you with what we believe is relevant, informative and interesting information about equestrian nutrition, new products or news related to our business, which we believe you will find useful. You may opt out of this at any time by writing to us at equimail@keyflowfeeds.com or by clicking ‘unsubscribe’ in the footer of any of our emails. You have a right at any time to stop us from contacting you for marketing purposes.
Links to other websites:
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
Access to personal information
To make a request to Keyflow (UK) Ltd for any personal information we may hold, we need you to contact us by writing to the address provided below:
Keyflow (UK) Ltd
Temple Farm
Rockley
Marlborough
Wiltshire
SN8 1RU
Or by emailing us at advice@keyflowfeeds.com
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Changes to our Privacy Policy:
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in June 2018
Updated 01 June 2018:
Keyflow (UK) Ltd (“us”, “we”, or “our”) uses cookies on www.keyflowfeeds.com and www.keyflowsupply.com (the “Service”). By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies.
How Keyflow (UK) Ltd) uses cookies
When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:
to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org
Please contact us if you have any questions about our privacy policy or about information we hold about you:
By email : advice@keyflowfeeds.com
Or write to us at :
Keyflow (UK) Ltd
Temple Farm
Rockley
Marlborough
Wiltshire
SN8 1RU
International Stockists
United States
Ireland